Return Policy for Merchandise Purchased at HentaiGamer

Returns and exchanges of new and Pre-Played merchandise will be accepted within 10 days from the date on the packing slip. Games may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned or exchanged in new condition with all original packaging and contents. Pre-Played merchandise must be in the same condition and with the same packaging as when purchased. Items may be returned or exchanged by shipping them to HentaiGamer. To ship a product to HentaiGamer, include the packing list, identify the reason for the return and send it to the address on the return shipping label:

HentaiGamer
PO Box 1112
San Marcos Ca 92079

Because HentaiGamer offers free shipping, shipping costs will be deducted from all refunds. If the reason for your return is due to our error, please contact us for a shipping credit. We will issue a full credit via your method of payment for the price of any merchandise you return that meets these conditions.